Order help

Order help

Here you will find everything you need to know about ordering from Timeshop24.com - from the individual order options to information on redeeming vouchers, tips and tricks to the many other ordering advantages in your favorite watches & jewelry shop Timeshop24.com.


In our online catalogue you will find a large selection of watches, jewellery, watch winders, storage devices and accessories. Via the filter navigation on the left, you can quickly find the item you are looking for by setting the desired filter. Don't forget to reset all filters if you want to make a new selection.

Shopping cart

Via the link "shopping cart" on the article detail page or the overview pages, you can conveniently place individual articles in the shopping cart. You can reach the shopping cart page at any time via the shopping cart symbol at the top right of each page. Here you can change at any time:

  1. Change quantity
  2. Delete article (garbage can symbol)
  3. Input of discount codes, if available


Via the link "Remember" on the article detail pages you can add articles to your reminder list. If you have created a customer account with password, you can access this list again at a later time, e.g. you will find articles here that come into closer selection.


Via the link "Compare" on the article detail pages you can add articles to the comparison list. This list will also be saved for a later visit if you have a customer account with password. Comparisons are always useful if you want to compare some selected products based on their characteristics, e.g. waterproofness, housing width or even just optical aspects.

Order process

  1. After clicking on "Go to checkout" you will be taken to the checkout or customer account area.
  2. If you have not yet created a customer account, set the selection point under "Registration for new customers" or "One-time orderer" and click on "Next".
  3. After you have entered your billing and shipping address, you will reach the last order overview page via the selection of shipping method and payment method.
  4. Please check your entries on this page again very carefully. Via the respective "Change" or "Edit" buttons you will be taken back to the corresponding input pages where you can correct any of your entries again. If no changes are necessary, click on "Buy".
  5. After a few seconds you will receive an order confirmation by email, in which all data is summarized again clearly.
By telephone

You can also order by telephone. We are personally available for you on weekdays 8:00-17:00. At all other times, friendly call centre staff will take up your request or your order and we will contact you on the next working day if necessary if you have any queries.

+49 (0) 2473 – 92 7100

Of course, you will also receive immediate information about the availability and delivery time of your desired item when ordering by telephone.

Order by e-mail

You can also send us your order by e-mail to the following address:



Please note:

Please enter your billing and delivery address, the desired article number(s) with description and your preferred method of payment. For security reasons, we recommend that you do not send any credit card data by email, or better by fax or SSL secured via the webshop. The purchase on account is not possible by call, or email order unfortunately. Please place your personal order online via our webshop.

Order by mail or fax

If you would like to order in writing, please send your order to the following address or fax number:


BOLK e-commerce GmbH
Rathausplatz 3
D-52152 Simmerath


+49 (0) 2473 – 92 710 10 

Action / voucher / discount codes

If you have received a promotion/voucher code as part of one of our campaigns, you can redeem it easily and conveniently for your next order. In this way, you can directly secure your discount or another proven advantage.

Enter the codes:

  1. Select the articles you want from our range and place them in your shopping basket.
  2. Enter your promotion/voucher code in the field provided in the shopping basket and click

  3. Ready!

Terms of use for redeeming promotion/voucher codes

  • Voucher codes are personal and can only be redeemed once in our online shop in connection with an order.
  • Only one promotion/voucher code can be used per order and per person. A combination of action/voucher codes from different actions is not possible.
  • Some promotion/voucher codes are limited to certain product groups or individual articles. Please read the accompanying text for more details.
  • Vouchers cannot be paid out in cash. A resale is also not permitted.
  • Promotion/voucher codes have only a limited validity period. Please refer to your voucher or the accompanying text for details.
  • Some action/voucher codes are bound to minimum order values, you can find more details in the voucher or the accompanying text.
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