Terms and Conditions
The following terms and conditions apply exclusively to the ordering and delivery of goods that the customer [private end user] orders on the Internet via online shopping. By placing an order, these terms and conditions are accepted.
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
Consumer is any natural person who concludes a legal transaction for the purposes of: most of which cannot be attributed to either their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.
2. Contractual partners, conclusion of contract, correction options
The purchase contract is concluded with BOLK e-commerce GmbH.
The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order. by using the correction aids provided and explained in the ordering process. By clicking the order button, you are making a binding offer for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after sending the order.
We will accept your offer within two days by
- we Submit a declaration of acceptance in a separate email or
- if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the payment method selected (see under “Payment”).
- Through the delivery of the goods
The relevant The alternative that is relevant to you depends on which of the listed events occurs first.
3. Contract language, contract text storage
The language(s) available for concluding the contract: German, English, French, Spanish, Italian
We save the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
4. Delivery conditions
In addition to the stated product prices, shipping costs may apply. You can find out more about any applicable shipping costs in the offers.
You generally have the option of picking up from BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath, Germany during the business hours stated below: 9 a.m. - 4 p.m.
In principle, the following payment methods are available to you in our shop:
Payment in advance
If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by Amazon Pay within one banking day after placing the order.
Amazon Pay can offer registered Amazon Pay customers selected according to their own criteria additional payment options in the customer account. However, we have no influence on offering these modalities; Other individually offered payment modalities affect your legal relationship with Amazon Pay. Please see your Amazon Pay account for more information.
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options at. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due after dispatch of the goods and receipt of the invoice.
Klarna can be registered and according to its own criteria Offer selected Klarna customers additional payment options in the customer account. However, we have no influence on offering these modalities; Other individually offered payment modalities affect your legal relationship with Klarna. You can find more information about this in your Klarna account.
Klarna credit card
You provide your credit card details during the ordering process. Your card will be charged by Klarna immediately after you place the order. There is no address or credit check.
Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called prenotification). The account will be debited after the goods have been dispatched.
Instalment purchase via Klarna
You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment is 6.95 euros.
Klarna can offer registered Klarna customers selected according to their own criteria additional payment options in the customer account (e.g. interest-free installment plans). However, we have no influence on offering these modalities; Other individually offered payment modalities affect your legal relationship with Klarna. Further information can be found in your Klarna account
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
PayPal can offer registered PayPal customers selected according to their own criteria additional payment options in the customer account. However, we have no influence on offering these modalities; Other individually offered payment modalities affect your legal relationship with PayPal. Please see your PayPal account for more information.
In collaboration with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal services. Unless otherwise stipulated below, payment via PayPal does not require registration with PayPal. Further information can be found in the respective payment option and in the ordering process.
Sofort by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after you place your order. You will receive further information during the ordering process.
6. Right of withdrawal
You have the statutory right of cancellation, as described in the cancellation policy.
7. Retention of title
The goods remain our property until full payment.
For entrepreneurs, the following also applies: We retain ownership of the goods until all claims from an ongoing business relationship have been paid in full before. You may resell the reserved goods in the ordinary course of your business; You assume all claims arising from this resale - regardless of a combination or mixing of the reserved goods with a new item - the amount of the invoice to us in advance, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the freight carrier or the other person or institution designated to carry out the shipment.
9. Warranty and guarantees
9.1 Liability for defects
Unless expressly agreed otherwise below, the statutory liability law for defects applies.
The following restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
- injury to life, body or health
- in the event of intentional or grossly negligent breach of duty as well as fraudulent
- in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations)
- im As part of a guarantee promise, if agreed, or
- as far as the scope of application of the Product Liability Act is open.
Restrictions against entrepreneurs
Apply to entrepreneurs as an agreement about the quality of the goods, only our own information and the manufacturer's product descriptions, which were included in the contract; We assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its normal use and has caused its defectiveness.
The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
Regulations for merchants
The provisions in § apply to merchants. 377 HGB regulated obligation to investigate and give notice of complaints. If you fail to make the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.
9.2 Warranties and customer service
Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, of the body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- as far as the scope of application is concerned of the Product Liability Act.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and whose compliance with the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount of damage foreseeable at the time of conclusion of the contract, which must typically be expected to arise .
Furthermore, claims for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS) that you here. Consumers have the opportunity to use this platform to resolve their disputes.
In order to resolve disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship even exists, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration e.V., Straßburger Strasse 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will take part in a dispute resolution procedure before this body.
12. Cancellation policy
13. 30 day low price guarantee
If the buyer finds an identical product within a period of up to 30 days after ordering at another German retailer authorized by the brand owner at a cheaper price (all additional costs such as postage and packaging included), and is If this product is immediately available from the retailer's warehouse, the customer is entitled to a refund of the price difference.
14. Note on battery disposal
In connection with the distribution of batteries or the delivery of devices containing batteries, we are obliged to point out the following: As an end user, you are legally obliged to return used batteries. After use, you can return old batteries that we have or have had in our range as new batteries to a municipal collection point, to local retailers or to our shipping warehouse (BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath) free of charge.
The symbols shown on the batteries have the following meaning:
The symbol of the crossed out garbage can means that the battery must not be disposed of with household waste.
The other symbols shown provide information about the chemical meaning of the pollutants contained:
- Pb = battery contains more than 0.004 percent lead by mass
- Cd = battery contains more than 0.002 percent by mass
- Cadmium Hg = battery contains more than 0.0005 percent mercury by mass.
15. Final provisions
If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.