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General terms and conditions

The following General Terms and Conditions apply exclusively to the ordering and sending of goods which the customer [private end consumer] orders on the Internet via online shopping. With an order these AGB are recognized.

1. Conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. After entering your personal data and by clicking the button "Buy" in the final step of the ordering process, you place a binding order to purchase the goods in the shopping cart. The confirmation of the receipt of the order follows immediately after sending the order. The purchase contract is concluded with our order confirmation or delivery of the goods. An order is alternatively also possible by telephone under +49 2473 / 92710-0 or by fax under +492473 / 92710-10.

2. Contract text

Your order data are stored by us and are for you in your customer login area also afterwards for you visible if a customer account with password was created. You will also receive a summary of your order data by email. If you do not receive this email, due to possibly wrong entries, please contact the Service:service [@]

3. Revocation instruction

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken or have taken possession of the last goods. To exercise your right of cancellation you must inform us Timeshop24 Limited, Rathausplatz 3, D-52152 Simmerath, Tel: +49-(0)2473-92710-0, Fax: +49-(0)2473-92710-0, E-mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our web site If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary to inspect their condition, properties and functionality.

End of the revocation instruction

4. 30 Days exchange right & low price guarantee

Timeshop24 provides the customer with a voluntary 30-day exchange opportunity from the date of delivery, whereby in addition to the direct exchange of goods it is also possible to issue a goods voucher. Excluded from the exchange are goods that have already been used or goods, including all accessories such as packaging and documentation, that are no longer in their new condition. If the buyer finds the same product at another authorized dealer within 30 days of placing the order at a lower price (including all ancillary costs such as postage and packing as well as sponsored voucher promotions), and if this product is available from the dealer's warehouse, the customer is entitled to a refund of the difference plus a bonus in the amount of 5 euros.

5. Delivery and returns

The delivery is either ordered by Timeshop24 Ltd. itself, or in exceptional cases via a supplier. Timeshop24 Ltd. is anxious to deliver the ordered goods to the customer as soon as possible. If the customer does not accept the product despite a period set to him or if he refuses the acceptance, Timeshop24 Ltd. can withdraw from the contract after its choice. The respectively valid forwarding expenses take you please from the menu point forwarding expenses under information. As a consumer you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify the seller and the carrier of any complaints as soon as possible. Your warranty claims remain unaffected by this. If possible, please use the original packaging or packaging that corresponds to our shipping packaging with the protective devices for possible returns in order to avoid damage to the goods.

6. Offsetting

The customer can set off only with such demands, which are legally determined or by the Timeshop24 Ltd. not denied. A right of retention is entitled to the customer only because of claims from the same contractual relationship.

7. Delay

If the customer is in arrears with his payments, interest of 3% above the base interest rate of the European Central Bank will be charged on the outstanding amounts. The customer reserves the right to prove that Timeshop24 Ltd. has suffered little or no damage. Timeshop24 Ltd. expressly reserves the right to assert further claims.

8. Payment

The purchase price is due immediately after receipt of our order confirmation. The customer can pay the purchase price by bank transfer to the account specified in the order confirmation, by Paypal, credit card or in cash directly to the deliverer of the cash on delivery. The total price stated in the order confirmation is to be paid. For C.O.D. shipments DHL currently charges an additional C.O.D. charge of 2 Euro. All prices already include the German value added tax of currently 19%, which is shown separately on the invoice. Until the complete payment the commodity remains property of Timeshop24 Ltd. Further details to the methods of payment take you from the menu point methods of payment under information.

9. Guarantee, warranty and customer service

Timeshop24 Guarantee - Timeshop24 guarantees the proper functioning of all products sold according to the manufacturer's specifications for a period of 24 months from the date of purchase. The prerequisite for claiming the guarantee is the careful handling of the product, the intended use of the product in accordance with the manufacturer's operating instructions, as well as compliance with the recommended maintenance intervals. Not covered by the warranty are wear parts such as glasses, bands, seals as well as consequential damage to the movement and case, which may be caused by wear and tear and mechanical destruction of the wear parts (e.g. water ingress in water resistant watches due to worn seals or bent crown waves, because water resistance is never a permanent property of a watch). If a repair or rework is not possible, Timeshop24 can either exchange into a comparable product of the same brand or quality, or refund the purchase price. In the case of minor deteriorations of product characteristics, such as a poorer accuracy or reduced power reserve of mechanical watches, as they may result from daily use, Timeshop24 reserves the right, after expert assessment by the watchmaker, the rework either by a price reduction or within the framework of a favorable chargeable service to carry out Timeshop24. The Timeshop24 warranty does not represent a restriction of your rights as a consumer with regard to the legal warranty obligation of the seller, but at best an extension of those. With all goods from our Shop legal warranty rights exist. Please refer to the product documentation for information on individual manufacturer warranties. You can find out whether you are entitled to an additional manufacturer warranty on the product pages under the Warranty tab. You can reach our customer service at:

10. Money back guarantee

via Trusted Shops you have the possibility to conclude a money back guarantee for every purchase. The conditions and provider information can be found on the following website:

11. Klarna

Payment by invoice and financing In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you invoice purchase and instalment purchase as payment options. Please note that Klarna Invoice and Klarna Installment Purchase are only available to consumers and payment must be made to Klarna.

Klarna invoice When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days. You can find the complete terms and conditions for purchase on account here. The onlineshop charges a fee of [0,00] Euro per order when purchasing Klarna on account.

Klarna installment purchase With Klarna's financing service, you can pay your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 €) or under the conditions otherwise specified in the checkout. Further information on Klarna Installment Purchase including the General Terms and Conditions and the European Standard Information for Consumer Credits can be found here.

Privacy Notice Notice checks and evaluates your data and maintains a data exchange with other companies and credit bureaus in case of justified interest and reason. Your personal data will be used in accordance with the applicable data protection regulations and in accordance with the information in Klarnas data protection regulations. Klarnas data protection regulations.

12. Note on the battery regulation

In connection with the sale of batteries or accumulators or with the delivery of watches or other devices that contain batteries or accumulators, we are obliged to inform you of the following in accordance with the Battery Ordinance: Batteries or rechargeable batteries must not be disposed of with household waste. You are legally obliged to return used batteries or rechargeable batteries as a final consumer. You can return batteries or rechargeable batteries free of charge after use at the point of sale or in their immediate vicinity (e.g. at municipal collection points or in the trade). You can also send batteries back to us by post. Batteries or accumulators that contain harmful substances are marked with the symbol of a crossed-out dustbin. The chemical name of the pollutant is located near this garbage can symbol. Cd stands for cadmium, Pb for lead and Hg for mercury.

13. Place of performance, place of jurisdiction

For all present and future claims arising from the business relationship, including bills of exchange and cheques, the exclusive place of jurisdiction for merchants is the registered office of the seller. Place of jurisdiction and place of performance for merchants is Monschau.

14. Final Provisions, Severability Clause

Should one or more provisions of these GTC be ineffective, this shall not invalidate the entire contract. The ineffective regulation is replaced by the valid legal regulation. To this contract exclusively German right is applicable.

Timeshop24 Ltd.
Rathausplatz 3
D-52152 Simmerath

Commercial Register Aachen: HRB 12825
Managing Director: Oliver Bolk

Phone.: +49 (0) 2473 - 92710-0
Fax: +49 (0) 2473 - 92710-10

Copyright (c) 2019 by Timeshop24 Ltd. All brands and trademarks used are the property of their respective owners. All illustrations are legally protected and are property of Timeshop24 Ltd. and/or the manufacturers or suppliers of the illustrated products. Misuse or unauthorized use of content will be prosecuted and reported.

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