General terms and conditions

The following General Terms and Conditions apply exclusively to the ordering and sending of goods which the customer [private end consumer] orders on the Internet via online shopping. With an order these AGB are recognized.

1. Conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. After entering your personal data and by clicking the button "Buy" in the final step of the ordering process, you place a binding order to purchase the goods in the shopping cart. The confirmation of the receipt of the order follows immediately after sending the order. The purchase contract is concluded with our order confirmation or delivery of the goods. An order is alternatively also possible by telephone under +49 2473 / 92710-0 or by fax under +492473 / 92710-10.

2. Contract text

Your order data are stored by us and are for you in your customer login area also afterwards for you visible if a customer account with password was created. You will also receive a summary of your order data by email. If you do not receive this email, due to possibly wrong entries, please contact the Service:service [@]

3. Revocation instruction

Right of withdrawal

You have the right to revoke this contract within thirty days without giving reasons. The withdrawal period shall be thirty days from the date on which you or a third party other than the carrier designated by you have taken or have taken possession of the last goods. To exercise your right of cancellation you must inform us BOLK e-commerce GmbH, Rathausplatz 3, D-52152 Simmerath, Tel: +49-(0)2473-92710-0, Fax: +49-(0)2473-92710-0, E-mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our web site If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than thirty days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within thirty days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of thirty days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary to inspect their condition, properties and functionality.

End of the revocation instruction

4. 30 Days low price guarantee

If, within a period of up to 30 days after the order, the buyer finds an identical product at a lower price (including all additional costs such as postage and packaging) at another German retailer authorized by the brand owner, and if this product is immediately available from the retailer's warehouse, the customer is entitled to a refund of the price difference.

5. Delivery and returns

The delivery is either ordered by BOLK e-commerce GmbH itself, or in exceptional cases through a supplier. If the customer does not accept the commodity despite a period set to him or if he refuses the acceptance, then BOLK e-commerce GmbH can withdraw after its choice from the contract. You take the valid forwarding expenses in each case please from the menu option forwarding expenses under information. For possible returns you use please if possible the original packaging or an equivalent dispatch packing those a sufficient protection of the commodity ensures.

6. Damage in transit

If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately, at the latest within 7 calendar days. Your rights as a consumer, especially your right to warranty, remain unaffected. You help us to be able to assert our own claims against the carrier or the transport insurance.

7. Offsetting

The customer can set off only with such demands, which are legally determined or by the BOLK e-commerce GmbH not denied. A right of retention is entitled to the customer only because of claims from the same contractual relationship.

8. Delay

If the customer is in arrears with his payments, interest of 3% above the base interest rate of the European Central Bank will be charged on the outstanding amounts. The customer reserves the right to prove that BOLK e-commerce GmbH has suffered little or no damage. BOLK e-commerce GmbH expressly reserves the right to assert further claims.

9. Payment

The purchase price is due immediately after receipt of our order confirmation. The customer can pay the purchase price by bank transfer to the account specified in the order confirmation, by Paypal, credit card or in cash directly to the deliverer of the cash on delivery. The total price stated in the order confirmation is to be paid. All prices already include the German value added tax of currently 19%, which is shown separately on the invoice. Until the complete payment the commodity remains property of BOLK e-commerce GmbH. Further details to the methods of payment take you from the menu point methods of payment under information.

In our store, the following payment methods are generally available:

If you choose the payment method prepayment, we will tell you our bank details in a separate e-mail and deliver the goods after receipt of payment.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.

PayPal Plus
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer the following payment options as PayPal Services. Unless otherwise stipulated below, payment via PayPal Plus does not require registration with PayPal. You will find further information on the respective payment option and in the order process.

Sofort by klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions in the order process.

Amazon Pay
In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, legitimize yourself with your access data and confirm the payment instruction. The payment transaction will be executed within one banking day after the order is placed. A banking day is any business day except Saturdays, federal public holidays, and December 24 and 31 of each year. You will receive further information in the order process.

10. Guarantee, warranty and customer service

Unless expressly agreed otherwise, the statutory liability for defects shall apply. Information on individual manufacturer warranties can be found in the product documentation. You can find out whether a claim to a manufacturer's warranty exists on the product pages within the description. You can reach our customer service under:

11. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer the following payment options. Payment via Klarna is only available to consumers. Unless otherwise provided below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further instructions with the respective payment option and in the order process.

Invoice - Pay in 14 days: The payment period is [14] days from the date of dispatch of the goods/tickets/ or, in case of other services, from the date the service is made available. The complete invoice conditions for the countries where this payment method is available can be found here: GermanyAustria.
Financing: Klarna's financing service allows you to pay for your purchase in fixed or flexible monthly installments according to the conditions specified in the checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. For more information on instalment purchases including the General Terms and Conditions and the European Standard Consumer Credit Information for the countries where this payment method is available, please click here (only available in the countries indicated): GermanyAustria.
Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands Your account will be debited immediately after placing the order.
Direct Debit: The debit occurs after the goods are shipped. You will be informed of the time by e-mail.
Card Payments (Visa/Mastercard): Available in Germany. The debit is made after the goods or tickets have been shipped / the service is available or, in the case of a subscription, according to the communicated times.
The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. In this respect, we will forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit assessment. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Klarna will treat your personal data in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna's privacy policy 

12. Notes on battery disposal

In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:
You are legally obliged to return used batteries as an end user. You can return used batteries, which we carry or have carried as new batteries in our product range, after use free of charge to a municipal collection point, to your local retailer or to our dispatch warehouse (BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath).
The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out garbage can means that the battery must not be placed in the household garbage.
The other symbols shown inform about the chemical meaning of the pollutants contained:
Pb = battery contains more than 0.004 mass percent lead
Cd = battery contains more than 0.002 percent by mass
Cadmium Hg = Battery contains more than 0.0005% mercury by mass.

13. Place of performance, place of jurisdiction

For all present and future claims arising from the business relationship, including bills of exchange and cheques, the exclusive place of jurisdiction for merchants is the registered office of the seller. Place of jurisdiction and place of performance for merchants is Monschau.

14. Dispute resolution

The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here Consumers have the possibility to use this platform for the settlement of their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Allgemeine Verbraucherschlichtungsstelle (from 01.01.2020: the Universalschlichtungsstelle) of the Zentrum für Schlichtung e.V., Strasburger Straße 8, 77694 Kehl am Rhein, We will participate in dispute resolution proceedings before this body.

15. Final Provisions, Severability Clause

Should one or more provisions of these GTC be ineffective, this shall not invalidate the entire contract. The ineffective regulation is replaced by the valid legal regulation. To this contract exclusively German right is applicable.

BOLK e-commerce GmbH
Rathausplatz 3
D-52152 Simmerath

Commercial Register Aachen: HRB 23161
Managing Director: Oliver Bolk

Phone.: +49 (0) 2473 - 92710-0
Fax: +49 (0) 2473 - 92710-10

Copyright (c) 2022 by BOLK e-commerce GmbH. All brands and trademarks used are the property of their respective owners. All illustrations are legally protected and are property of BOLK e-commerce GmbH. and/or the manufacturers or suppliers of the illustrated products. Misuse or unauthorized use of content will be prosecuted and reported.

Back Top
© 2004 - 2022, BOLK e-commerce GmbH | Technical implementation by