The following terms and conditions apply exclusively to the ordering and delivery of goods that the customer [private end consumer] orders on the Internet via online shopping. With an order, these terms and conditions are accepted.
1. Conclusion of contract
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. After entering your personal data and clicking on the "Buy" button in the final step of the ordering process, you enter a binding order to purchase the goods in the shopping cart. The confirmation of receipt of the order follows immediately after the order has been sent. The purchase contract is concluded after:
- we will issue a declaration of acceptance in a separate email
- if necessary, the payment transaction is carried out by our service provider or the selected payment service provider. The execution time of the payment transaction depends on the selected payment method (see under "Payment").
- by delivering the goods
The alternative that is relevant to you depends on which of the listed events occurs first. Alternatively, you can also place an order by telephone on +49 2473 / 92710-0 or by fax on +492473 / 92710-10.
2. Contract text
The language(s) available for the conclusion of the contract: German, English, French, Spanish, Italian
Your order data will be saved by us and you can also view it later in your customer login area if you have created a customer account with a password. You will also receive a summary of your order data and our terms and conditions in text form by email. If you do not receive this email due to possible incorrect entries, please contact Service:service [@] timeshop24.de
3. Cancellation policy
Right of withdrawal
You have the right to revoke this contract within thirty days without giving reasons. The withdrawal period shall be thirty days from the date on which you or a third party other than the carrier designated by you have taken or have taken possession of the last goods. To exercise your right of cancellation you must inform us BOLK e-commerce GmbH, Rathausplatz 3, D-52152 Simmerath, Tel: +49-(0)2473-92710-0, Fax: +49-(0)2473-92710-0, E-mail: firstname.lastname@example.org by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our web site https://www.timeshop24.com/revocation/index If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than thirty days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within thirty days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of thirty days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary to inspect their condition, properties and functionality.
End of the revocation instruction
4. 30 Day Low Price Guarantee
If the buyer finds an identical product at another German retailer authorized by the brand owner within a period of up to 30 days after placing the order at a lower price (including all additional costs such as postage and packaging), and is If this product is immediately available from the retailer's warehouse, the customer is entitled to a refund of the price difference.
5. Delivery and returns
The delivery is either commissioned by BOLK e-commerce GmbH itself or, in exceptional cases, carried out by a supplier. If the customer does not accept the goods despite a deadline set for him or if he refuses acceptance, BOLK e-commerce GmbH can choose to withdraw from the contract. The currently valid shipping costs can be found in the shipping costs menu item under Information. For any returns, please use the original packaging or an equivalent shipping packaging that provides adequate protection for the goods.
6. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately, but no later than within 7 calendar days. Your rights as a consumer, especially your right to a guarantee, remain unaffected. They help us to assert our own claims against the carrier or the transport insurance.
The customer can only offset claims that have been legally established or are not disputed by BOLK e-commerce GmbH. The customer is only entitled to a right of retention for claims arising from the same contractual relationship.
If the customer is in default with his payments, interest at a rate of 3% above the base rate of the European Central Bank will be charged on the outstanding amounts. The customer has the right to prove that BOLK e-commerce GmbH suffered little damage or no damage at all. BOLK e-commerce GmbH expressly reserves the right to assert further claims.
The purchase price is due immediately after receipt of our order confirmation. The customer can pay the purchase price by bank transfer to the account specified in the order confirmation, by Paypal or by credit card. The total price specified in the order confirmation is to be paid. All prices already include the German VAT of currently 19%, which is shown separately on the invoice. The goods remain the property of BOLK e-commerce GmbH until full payment has been made. For more details on the payment methods, see the Payment Methods menu item under Information.
The following payment methods are basically available in our shop:
If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
In the ordering process, enter your credit card details. Your card will be charged immediately after placing your order.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. See your PayPal account for more information.
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer you the following payment options as PayPal services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. You will receive further information for the respective payment option and in the ordering process.
- PayPal, PayPal Express
In order to be able to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order.
PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. For more information, see your PayPal account.
- Credit card through PayPal
Your card will be charged by PayPal after the goods have been dispatched.
- Direct debit via PayPal
Paying by direct debit via PayPal requires an address and credit check and is sent directly to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). The account will be debited before the goods are shipped.
- Purchase on account via PayPal and Ratepay
The purchase on account via PayPal requires an address and credit check and is sent directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay").
Instantly by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
giropay / paydirekt
In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M ("giropay" or "paydirekt") we offer the payment methods giropay and paydirekt.
In order to be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
In order to be able to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, identify yourself with your access data and confirm the payment order.
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, identify yourself with your access data and confirm the payment order. The payment transaction is carried out within one bank business day after placing the order. A bank business day is every working day with the exception of Saturdays, national public holidays and December 24th and 31st of each year. You will receive further information during the ordering process.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”) we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information for the respective payment option and in the ordering process.
- Invoice: The payment period is  days from the dispatch of the goods/ticket/or, in the case of other services, the provision of the service. The complete billing conditions for the countries in which this payment method is available can be found here: Germany, < a class="link-item link-secondary" href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/invoice" target="_blank">Austria.
- Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments based on the conditions specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. Further information on installment purchase including the general terms and conditions and the European standard information for consumer credit for the countries in which this payment method is available can be found here (only available in the specified countries gbar): Germany, Austria.
- Sofortüberweisung: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited immediately after placing the order.
- Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by e-mail.
- Credit card (Visa/Mastercard): Available in Germany. The debit takes place after the goods or tickets have been shipped / the service is available or, in the case of a subscription, according to the communicated times.
10. Guarantee, Warranty and Customer Service
Unless otherwise expressly agreed, the statutory right to liability for defects shall apply. If applicable, please refer to the product documentation for information on individual manufacturer guarantees. You can find out whether there is a manufacturer guarantee on the product pages within the description. You can reach our customer service at: email@example.com
11. Money back guarantee
Through Trusted Shops you have the option of taking out a money-back guarantee for every purchase. The conditions and provider information can be found on the following website:
12. Battery Disposal Notice
In connection with the sale of batteries or the delivery of devices that contain batteries, we are obliged to draw your attention to the following:
As the end user, you are legally obliged to return used batteries. You can take used batteries that we have or have had as new batteries in our range to a municipal collection point, to a local dealer or to our dispatch warehouse (BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath) free of charge return it.
The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out garbage can means that the battery may not be disposed of with household waste.
The other symbols shown provide information about the chemical significance of the pollutants contained:
Pb = battery contains more than 0.004 percent by mass of lead
Cd = battery contains more than 0.002 percent by mass
Cadmium Hg = battery contains more than 0.0005 percent by mass of mercury.
13. Place of performance, place of jurisdiction
For all current and future claims arising from the business relationship, including bill of exchange and check claims, the exclusive place of jurisdiction for merchants is the registered office of the seller. Place of jurisdiction and place of performance for merchants is Monschau.
14. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. Responsible is the general consumer arbitration board (from January 1st, 2020: the universal arbitration board) of the center for arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute settlement procedure before this body.
15. Final Provisions, Severability Clause
Should one or more provisions of these terms and conditions be ineffective, this does not result in the ineffectiveness of the entire contract. The invalid regulation will be replaced by the applicable statutory regulation. German law is exclusively applicable to this contract.
BOLK e-commerce GmbH
Aachen commercial register: HRB 23161
Managing Director: Oliver Bolk
Tel.: +49 (0) 2473 - 92710-0
Fax: +49 (0) 2473 - 92710-10
Copyright (c) 2023 by BOLK e-commerce GmbH. All brands and trademarks used are the property of their respective owners. All images are legally protected and are the property of BOLK e-commerce GmbH and/or the manufacturers or suppliers of the products shown. Misuse or unauthorized use of content will be prosecuted and reported.