Please do not treat our goods that you wish to return as your property in order to avoid deterioration of the new condition.
Already when opening the packaging you can avoid a damage of the dispatch, and product packaging or the product itself by careful unpacking. This applies especially to larger objects such as watch winders and watch boxes, because to return these items safely it is best to use the original packaging.
Leave e.g. protective foils on the watch, band or the jewellery part and do not remove these if possible. Do not use goods that you will probably send back for a longer period of time. For example, we would have to have leather straps changed after a short wearing time for hygienic reasons. Steel straps can already be seen on polished surfaces very quickly first surface scratches, this must be laboriously polished or replaced to not disappoint the next customer.
Mechanical watches, which you would like to test for accuracy, should be tested e.g. in a watch winder, a watchmaker's timegrapher or by manual winding, and not by "trial wearing" on the wrist.
We thank you for your attention and caution in this regard and appreciate this very much!